Help & Contact

Please select the subject below and click for more information.
  • Curtains

    Why is a Window Dressing so important?

    It determines the atmosphere of the room thus making it formal or informal.

     

     Should curtains be chosen before wallpaper?

    Yes, if you plan their pattern to be a stronger one. Use the curtain fabric pattern to determine the rest of the room’s decoration.

     

     Why bother to line curtains?

    To ensure they hang properly and that they are protected from dust and sunlight.

     

    Do linings need to be plain?

    Not necessarily, Floral chintz curtains, for example, look stunning with a small patterned lining – even stripes or checks will work well. 

    Use the Same Lining for windows in a row otherwise the facade will look untidy from outside.

     

    Make curtains fuller with interlining

    It is a soft fabric layer stitched between curtain and lining which insulates against noise, light, heat and cold.

     

    How do I make the curtains look extra voluptuous?

    Allow the bottoms to puddle generously onto the floor by at least 10cm.

     

    Why use a Pelmet?

    To cover the track and hooks and create a balance between curtains and window size. 

    To see how a pelmet will look

    Make brown paper templates in different styles and pin each one up to see which shape works best for your window and room.

     

     What is the perfect height for a tie–back?

    Find out with a piece of string – tie it loosely at different heights up and down the curtains to pinpoint where the tie-back will look best.

     

     When is it better to use a big pattern?

    On large windows – if the pattern is too small it will lose itself in the folds of the curtain.

    Don’t overuse a pattern in one room

    The more it is used the less impact it wil

     

     Why use a small pattern?

    It is easier to match up and means less wastage, unlike the larger repeats ofl have big patterns.

     

    What if curtains restrict a radiator?

    Avoid the heat loss with " Dress” curtains each side and cover the window with a  Blind or voile.

     

     Keep curtains well clear of French windows

    Fit the track high above the frame and run it beyond the window on either side. The curtains can then be pulled right back, avoiding any dirty marks or damage to your curtains.

     

    How do I detract from the awkward shape of an attic room?

    Make the curtains in the same colour as the walls and ceilings.

     

    What will improve tall or narrow windows?

    Use a track wider than the window so the curtains hang either side of the returns, clear of the frame. This allows maximum light.

     

     Why custom made curtains?

    They look beautiful, hang perfectly and last for decades.

     
  • Carpet trouble shooter

    Shedding of Fibres

    All cut pile carpets will shed fibres naturally. 

    These fibres form "fluff" which can be removed by vacuuming in the normal way without any damage to the carpet. 

    In most cases this will diminish over time without any detrimental effect upon the performance of the carpet, as the "fluff" is an extremely small part of the total fibre content.

     

    Colour Fading

    Carpets made from wool will fade with exposure to ultra violet light which is found in daylight, and this is accelerated sharply when the carpet is exposed to direct sunlight.

    Wool is an animal hair that "bleaches" when exposed to sunlight, in the same way that human hair does. This is not a fault of the product as it is a natural phenomenon. 

    Care must therefore be taken to protect a wool carpet exposed to these conditions, for example by laying an internal wood "step" where French doors face a southerly direction, or ensuring that curtains and blinds are kept closed during periods of intense sun.

     

    Shading

    Shading in carpets happens when the pile of the carpet has become flattened or it is brushed in the opposite way to the natural lie of the pile. 

    Which causes light to be reflected at differing angles creating the effect of light and dark "patches" in the carpet. 

    This does happen to all carpets over time, but of course it appears much worse on plain carpets and long-pile carpets such as velvets. 

    Shading is not a product fault, so, when buying your carpet you should be aware that the longer the pile and the plainer the carpet, the more likely that shading will be noticeable.

     

    Pulled Loops

    Loop-piled carpets have become extremely popular, but they do come with the danger that the loops can become "snagged" and eventually pulled through the backing of the carpet. 

    This is particularly prevalent where pets (particularly cats) get their claws caught in the pile. 

    Pulled loops can be easily dealt with by trimming the loop back to the level of the remaining pile, so as to avoid it becoming further damaged.

     

    Colour Matching

    Carpets are made in batches using specific dye "recipes", and it is always advisable to ensure that when you are fitting the same colour carpets in various rooms in the house, that the carpets come from the same batch. 

    This will ensure an exact colour match. 

    Even after a few weeks of exposure to daylight, an identical carpet may look a slightly different shade from a piece that has been rolled up and kept in storage. 

    It is therefore advisable if you are thinking of fitting the same carpet into more than one room, that it be ordered and fitted at the same time. 

     

    Pile Reversal

    Like shading, pile reversal is the result of the pile of the carpet changing direction, resulting in light being reflected at different angles, creating "pools" of shading which become permanent. 

    This can happen in all qualities of carpet, and like shading it is more apparent on plain carpets. 

    This is not a manufacturing fault, as it occurs naturally and is part of the characteristics of a unique natural product.

     

    Flattening

    This phenomenon can occur when the carpet is laid in a heavy traffic area which simply flattens and crushes the pile. 

    Whilst certain carpets are more resistant to flattening, you should consider whether you should install a smooth floor instead of carpets, or use a short-pile carpet tile or contract carpet which will be more resistant to flattening.

     

    Indentations

    When heavy items of furniture are placed on a carpet, the carpet will show an indentation and this is to be expected. 

    The heavier the load and the longer the period, the more unlikely that the indentation will fully recover. 

    It should also be remembered that the furniture is also making an indentation in the underlay, and so it is a reasonable expectation that an indentation may become permanent. 

    If you do experience a heavy indentation that having moved your furniture is unsightly, then normal maintenance (vacuum cleaning) will help to smooth the carpet. 

    Using castor cups or magi-glides can help lessen this.

     

    Soiling

    Liquid spillages can be extremely difficult to completely remove, and care must be taken not to rub the carpet vigorously as this can permanently damage the pile. 

    If possible try to dab off the stain as quickly as possible after the spillage has occurred, using water sparingly. 

    The over-use of water may at first seem to remove the stain, but can leave a permanent "water mark" once it dries out.

    Most carpets today have a stainguard, Always follow the care instructions given. 

  • Decorating

    What do you wash walls with before you paint?

    This isn't the fun part of painting a room, but it is the most important part.

    Dust and clean the walls. For most surfaces, use a towel or a vacuum cleaner. When painting a bathroom or kitchen, wash the walls with a solution of approximately three teaspoons of laundry detergent to one gallon of water. Scrape any cracked or flaking paint with a paint scraper.


    What do I do with cracks?

    No paint, regardless of its cost, color, thickness, or manufacturer's claims, will hide a pockmarked or cracked surface.

    Fill any holes and cracks with suitable filler, possibly using flexible filler for cracks, sand and prime the filled areas - priming will seal the filler and keep it in place.


    How do you fix peeling paint?

    Use a wire brush or paint scraper to scrape off all loose paint. Make any necessary repairs. Once the peeling paint is removed, you might be left with cracks or holes; these should be fixed before you repaint. Apply a patching compound with a putty knife; smooth and let dry according to the manufacturer's directions.


    What do I need before I start to strip wallpaper?

    You'll need a bucket filled with water, a wallpaper steam stripper, a sponge, protective gloves, safety goggles, a stepladder and a stripping knife.


    Do I need to wash my walls before wallpapering?

    If your wall is in good shape, wallpaper will stay on it better.

    Prepare the wall by stripping off any old wallpaper  and washing it down with sugar soap.


    Do I need to move all picture hanging hooks?

    Yes it makes sense. Unscrew all your wall fixings before you start papering, but leave the wall plugs in place. Mark the position of each one by pushing a matchstick (with the head broken off) into the plug, leaving it slightly proud.

    As you hang your paper, bring it over the marked position and press the paper onto the matchstick to pierce the paper.

    Then smooth the paper with a paperhanging brush. When the paper is quite dry, remove the matchstick and replace the fitting.


    Where will I start to wallpaper?

    Ideally begin at the corner and hang your first length of paper on a wall with no doors or windows. That way, you can hang a full length from the ceiling to the top of the skirting-board. 

    Choose a wall to the right of the window if you're right-handed or to the left if you're left-handed. Also, it's best to work away from the window, so the paper edges don't cast a shadow if they overlap slightly. And try to avoid having to hang narrow strips against a window or door. If necessary, cut the first length in half vertically along the edge that'll overlap the corner. 

    To position your first length of wallpaper, use a plumb line or spirit level to draw a line from ceiling to skirting board, 480mm out from the corner. This allows a 50mm overlap onto the window wall.

    Be particularly careful with the first length - it's important to get that one straight.



     

     

     

  • Deliveries

    Do I have to pay for each item?

    No, we do not charge for multiple items. One delivery charge.

    Do you deliver at weekends?

    We normally deliver weekdays, but we have the capabilities to deliver at weekends. This would incur an extra cost. Please enquire.


    Will I have to assemble the furniture myself?

    Most of our furniture comes ready assembled. Anything which needs assembly will be clearly marked on the product. Home assembly furniture can be very frustrating, which is why the vast majority of our products come ready assembled. Certain items, such as beds or dining tables, require minimal assembly as when fully assembled they are unlikely to fit through the door of your house. The small amount of self-assembly in no way detracts from the quality or structural integrity of the product.  Any items which require assembly will have easy to follow instructions included. Our friendly, knowledgeable delivery team, would be happy to help with assembly. Please enquire as to the costs

  • Furniture

    Will I have to assemble the furniture myself?

    Most of our furniture comes ready assembled. Anything which needs assembly will be clearly marked on the product. Home assembly furniture can be very frustrating, which is why the vast majority of our products come ready assembled. Certain items, such as beds or dining tables, require minimal assembly as when fully assembled they are unlikely to fit through the door of your house. The small amount of self-assembly in no way detracts from the quality or structural integrity of the product.  Any items which require assembly will have easy to follow instructions included. Our friendly, knowledgeable delivery team, would be happy to help with assembly. Please enquire as to the costs


    What if my furniture does not fit? 

    We have placed a measuring guide in our advice center, this should help you to make sure of the measurements. So, remember to take this into account when you are working out if the furniture will fit through doorways, halls and up staircases. To make sure that the furniture you want to order won’t get stuck in any doorways or hall bends. Please also remember most of our furniture is specifically made to order.
    If all your nightmares come true and your new furniture won’t fit! Don’t despair. We can help you to re choose from our extensive range and numerous suppliers. Our knowledgeable staff would love to help you and with their expertise we are sure you be able to find the right alternative for you.

     
    Can I order Online and collect my order?
    Yes, We will contact you on receipt of your order and advise collection times. When you select Collection as part of the checkout process.


    I don't want to buy online, what do I do?
    You can visit one of our stores where our knowledgeable staff are on hand to provide expert advice and support. Alternatively you can call our dedicated sales team who can guide you through the process and answer all your questions.


    How can I buy from Dickinsons Furnishers Ltd.
    (a) Order Online
    (b) Order over the Phone
    (c) Order In Store
    We have the following stores.
     
    Dickinsons Furnishers Ltd
    3 Beaumont Street
    Hexham
    Northumberland
    NE46 3LZ
    Tel: 01434 602617
     
    Dickinsons Furnishers Ltd
    39-41 Fenkle Street
    Alnwick
    Northumberland
    NE66 1HW
    Tel: 01665 602040
     
    Dickinsons Furnishers Ltd
    Siesta House
    Victoria Viaduct
    Carlisle
    CA38AH
    Tel: 01228 524231
     
    New England Interiors
    1-3 Causey Street, 
    Gosforth, 
    Newcastle Upon Tyne, 
    NE3 4DJ
    Tel: 0191 2844884


    What if I discover a fault with my furniture after delivery?
    Our continued and growing success depends entirely on you, You the customers’ satisfaction with our service, and on the quality and reliability of the products we sell. We check all items before delivery to minimise this happening. 

    Please do not hesitate to contact us on

    Or email us at                        customer.service@dickinsonsfurnishers.com



    How do I know that my credit/debit card details are secure?

    All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy meaning than none of your information is ever shared with third parties. All credit card numbers are encrypted when the order is placed using 256-bit encryption.. There have been no documented cases of credit card fraud using our shopping system online.


     
    Can you tell me how long my item will take?
    We will have current lead times available for you, which will show up on the product page. Though information changes on a regular basis, which is out of our control. We will always keep you informed of any changes made from placing your order.
     
  • Fabric Upholstery Care

    Cleaning your upholstery at least once a week with a soft brush or simply by gently vacuuming, will remove day to day dust and light dirt.

    Don't use the vacuum on feather and down filled cushions as this will damage the fillings.

    We would recommend that you have Premier Care added to your purchase, prior to delivery. This gives you peace of mind for 5 years, remember to follow the instructions and your upholstery should look as good as the day you bought it.

    We do recommend that any upholstery cleaning is left to the professionals. 

    Always read the manufacturers care instructions.

    Any major spillage can be blotted (not rubbed), use slight pressure directly onto the spill using a kitchen cloth or white cloth to absorb the excess liquid. If you rub the affected area it may cause the colour in the fabric to bleed and the cloth to pill. Seek out the experts for the remainder of the stain.

     

    Sunlight will fade the colour of your fabric, so keep out of direct sunlight. Fading can happen very quickly and left for a length of time can cause the fabric to rot.

     

    Heating systems can also cause problems if your upholstery is up against a radiator. This dries out the fibres and can cause any fabric to dry and rot.

     

    Pilling. Loose fibres can work themselves out of a thread and interweave with the surface of the fabric, causing tiny bobbles. All upholstery can develop this over time but it  especially  occurs with flatweaves, cotton and also dralon type fabrics.

     

    Pile shading. Velvets and Chenilles are subject to this. Pressure and light can highlight this. This does not detract from its wear but we do advise turning seats on a regular basis. This will ease any extra creasing on the pile

     

    Clicks can be caused by pets claws or sharp objects. Do Not pull or cut the loose threads. Use a needle or a pin and push the fabric back into the fabric so it cannot be caught again.

    Cushions should be turned at least once a week to prevent excessive soiling and wear.

    Feather and Fibre should be plumped daily to stop any compression of the inners.

     

    Look after your upholstery and prolong it's life..

    Take advantage of Premier Care.

    Keep out of direct sunlight.

    Don't sit on the arms.

    Don't let children jump on the furniture 

     You can purchase an SOS fabric kit. Use as advised by the manufacturers.

  • Leather Upholstery Care

    Leather is the most natural product we can use on upholstery. Each piece has its own unique characteristics which only add to the look of each individual piece. As with all natural products, we need to take good care of them. Each has been subjected to many different environments, so it will have natural, bites, scars and creases, which only goes to show that this is the real thing. You may find some markings like healed scars, stretch marks and even veining, this is part of what the leather is. Its make up. This should never be seen as faults and are no cause for concern. This is all part of the natural beauty and quality of leather. With the care it deserves your furniture will retain its beauty and character for many years.

    Careful vacuuming and soft brushing should keep the pores free from dust. An occasional wipe over with a damp cloth is advised.

    Take advantage of Premier Care. We highly recommend doing this before delivery.

    Keep out of direct sunlight. Sunlight will cause fading.

    Protect from extreme heat, such as radiators. Leather can dry out and crack or the inner fibres will dry and rot.

    Using Furniture polish, detergent or spirit cleaners will damage the leather.

    Rubbing marks or stains will take the surface colour off the leather. Always use a leather cleaning Specialist to help with any issues.

    Don't sit on the arms.

    Don't let children jump on the furniture 

     

    You can purchase Leather Care kits, which contain creams and cleaners specifically recommended for leather upholstery. There is also a product for those pen marks. Ink away is available please enquire.

  • Wood Furniture Care

    Finishes on solid wood and veneered furniture vary. There are waxes, oiled finishes, Lacquers all of which have different levels of capabilities regarding usage. Always follow the manufacturers instructions for care and maintenance.

    We would advise that on purchase you take out our 5 year, Cabinet Care programme for your furniture. Please enquire for details.

    Swinging on chair legs and dragging or pushing furniture around can seriously weaken the joints of your furniture. This will shorten the life of your furniture and could cause an accident.

    Good quality placemats, coasters or table protectors should be used. Warm plates or dishes should not be placed directly onto the table or cabinet as this could cause marks.

    Spills should be wiped up immediately and wet vases or glasses should never be put on these surfaces.

    Any wood finish can alter when exposed to direct sunlight or heat. Some can darken and some can lighten. This is all part of the natural process and should not be seen as a fault. Leaving a table leaf out makes sure they stay the same shade.

    If you have an oiled wood piece, we would highly recommend using our Care and maintenance kit, specifically for this purpose.

     

  • Bed Care

    Look after your Bed and it will indeed look after you.

    Always follow the manufacturers instructions. 

    We recommend using a good mattress protector to minimise soiling or spillages. A good mattress protector detracts from dust mites and general soiling. No need to hoover or brush with these.

    You should also take advantage of our 5 year bed programme, which includes mattress protectors. Please enquire.

    During the first 3-6months, if you have a turnable mattress we would suggest turning at least once a week. For a no turn we would rotate. After this once a month, or as frequently as you can.

    We are all different weights, different heights and sleep in different positions, so, our beds need to settle and we need to make sure that they settle evenly.

    A comfortable, un-interrupted nights sleep sets us up for an energised start to the day.

  • Re-Upholstery

    Do You have a Re- Upholstery Service?

    Yes we do have an upholstery service. We have answered some questions below. If you have another question please use the enquiry form and we will get back to you.


    Why re-upholster?

    Transforming that favourite piece of furniture is just so satisfying. It may be a sentimental piece or that fabulous shape that you have never ever found again. Traditional family heirlooms or that quirky retro sofa. Dickinsons have the expertise and desire to restore most pieces to their former glorious condition, some better than their previous look when new. We have thousands of inspiring fabrics for you to browse. Our advisors are very knowledgeable and would love to be able to guide you to that perfect look. You can take this opportunity to replace cushions and seat interiors at the same time. Seeing the transformation is awe-inspiring, knowing that you have chosen how you want this piece to look, so that it fits perfectly into your room. Your look, your style, your home. 


    What would it cost?

     

    The costs for this service is not a cheap option. It is however a satisfying one. It does cost more to strip back furniture, to the bare frame. Then lovingly rebuild it and recover it. More than simply producing new furniture. Whilst the cost may be higher moneywise, our environment will benefit. Re-cycling saves cutting down more trees for a new frame and also producing more steel for the springs

     

    What happens next?

    So, we can give you an accurate cost for the re-upholstery work, we would initially send you an estimate. This will be based on a photograph of your furniture and approximate measurements. We would also take into account the fabrics and interiors you have chosen (Extra material sometimes has to be bought for Fire Retardant Testing). Once you decide and we have instructions from you, we will uplift your furniture, take it to our upholstery workshops where an exact quote can be produced, there is a fixed price for the uplift service.  When you are happy with everything discussed we can proceed, using our experienced, quality upholsterers. The furniture is returned back to you in fabulous condition. Something you will be very proud of for years to come.

     

     
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